Reference

How We Protect Your Account Information

This page sets out how pk l collects and stores the details tied to your account — phone number, wallet reference and login activity — when you deposit through bKash, Nagad or Rocket.

Account DataWallet RecordsDevice SessionsSupport Access
pk l How We Protect Your Account Information
PRIVACY SUPPORT PATHS

Reach Us About Your Data

Questions about what we hold on you go through the same support desk that handles wallet and login issues, so you are not stuck filling a separate form for a privacy request. Message us through the in-account chat panel, drop a note to our support email, or raise it during a live chat session — whichever path matches how you already reach us for a bKash or Nagad deposit query. We route data-access and correction requests to the team that manages account security, not a generic mailbox.

In-Account Chat Open the chat panel from your account menu and select the privacy or data topic — this routes straight to the team that also handles bKash, Nagad and Rocket wallet checks.
Support Email Send a written request to support@pk l when you want a copy of your account data or need a correction logged with a reference number for follow-up.
Account Security Desk Flag login or device concerns tied to your privacy directly from the security section of your account, especially after a device change or a new sign-in location.
SECURITY AND RETENTION

How We Handle Cookies and Account Security

We treat your account like a financial record, not just a login. Session cookies keep your device signed in between visits so you are not re-entering your phone number every time you switch from the Android app to browser play, while security cookies help us flag a login attempt from an unfamiliar device. Wallet references from bKash, Nagad and Rocket transfers stay tied to your account only long enough to confirm the transaction and resolve any dispute. If you want your data adjusted or removed within what local law allows, our support desk logs that request against your account ID.

Session Cookies

A short-lived cookie keeps your login active across a browser tab and the Android app so switching devices mid-session does not force a fresh sign-in every time.

Wallet Reference Handling

Your bKash, Nagad or Rocket reference number is stored only to confirm a transfer and resolve disputes, then retained per the record-keeping period your local regulation sets.

Account Security Checks

We flag sign-ins from a new device or location and may ask for a fresh verification step before showing wallet balances or transaction history on that session.

Requesting a Change

Ask support to correct, export or close your account data, and depending on your local law and eligible region, we will confirm what can be updated or removed.

Privacy Policy Questions Bangladesh Players Ask

Here are the questions we get most often about what pk l holds on you, how long we keep it, and who to contact when you want something checked, corrected or removed from your account record.

We collect your mobile number, wallet reference from bKash, Nagad or Rocket, device details and basic login activity — enough to run your account and confirm transactions, nothing beyond that.

Your wallet reference goes only to the payment provider needed to confirm a transfer; we do not sell or pass your data to outside marketers or unrelated third parties.

Retention follows standard record-keeping practice for financial services, and the exact period depends on your local law and the eligible region tied to your registered account.

Yes — message our support desk with your account ID and the correction or removal request, and we will confirm what can be actioned under applicable local rules.

No — your account privacy settings carry over between the Android app and browser session because both check the same account ID, not a separate device profile each time.

Reach our support desk through the in-account chat panel or support email — the same team that manages account security and wallet verification handles privacy requests too.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.